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Arriving at home,
I had defragged my computer earlier, and it was still defragging, so I
waited. When it had finished my brother checked his email and
then I turned it off, images of mega fast load times and having 8
applications running at once dancing about my head. I opened up
the case, popped in the ram (there is only one way it goes in) and
reapplied the case. Now, before I had installed the new ram, my
computer would say something along the lines of 'System completed self
check, computer now booting to operating system'. but when I
turned on my computer, nothing popped up on the screen and the little
voice said, 'System Failed, CPU Test. System Failed, CPU Test.
System Failed, CPU Test.' over and over and over. I had to
power it off to get rid of it. I switched the rams around,
trying one then the other in the 3 separate locations, and different
orientations of the two, to no avail. my computer was lost!
all I wanted was a to be able to watch porn, download music and create
web pages at the same time, and now I could do none of those nor
anything else, singular or plural =(
winter 2003
continues
I
looked up what it means when it says System Failed - CPU Test in the
ASUS motherboard catalog, and it said to call them. By some
small string of luck I actually got through to a technician (see
below) The first thing he tells me is that i should never mix
different kinds or speeds of ram. and that my motherboard might
be fried. I'm like, 'greeaaat...' I call Best Buy and tell
them what had happen. They said bring it in we'll take a look at
it. First thing I did was return the ram and got the correct
ram, but evidently if the thing you are returning is not in the
package they gotta charge you 20 dollars. On top of that, the
2700 was 20 bucks more. I complained but it got me nowhere.
So I bring in my computer and the run a simple diagnostic on it and
tell me my motherboard is fried. so I say, 'Well, what are you
gonna do about it?' the manager was like, 'Excuse me?'
'The only reason it is fried is because you sold me the wrong kind of
ram.', I tell them. They tell me the store policy: if they
didn't install it, they are not responsible for it.' I
tell them that's a bunch of Bullshit, because it was their dumbfuck
employee who told me that it would work in my computer, and now my
computer is destroyed, all because I put in their crappy ram that
destroyed my machine that their employee told me it Would Not do and
it Did! It was Their Fault! The lady wasn't having it.
she pretty much ignored me and went to help another customer.
Murderous Visions flittered in my mind, taking
one of those carts they have and throwing it at the computer desk, or
driving my shitty station wagon through the front doors, or burning
the place down and doing a little breakdance on the ashes of this god
forsaken hellhole...
but
I relented. I bent over and I took it up the ass like a good
customer does when dealing big crappy corporate industries like this
that are only in it for stealing your money and don't care who's shoes
and/or motherboard they step upon.... I mean what can I do?
Make a fuckin website, that's
what I can do.....
The Aftermath
It
was a pretty bad day all around, the day I
decided I will never shop at Best Buy again, and do everything in my
power to make sure the world knows of my plight and convince them to
not shop there as well. I mean there's tons of other places to
shop - Comp USA comes to mind. Even Circuit City...
I went to a place
on University, called Digital Nano Systems. they checked out my
computer and put my processor on another motherboard. my
processor worked fine on that one, and they told me it was a 98%
chance it was indeed my motherboard. I told them my story of
Best Buy, and they said they knew how I felt.
Well I tried to
cash in on my 3 year warranty through ASUS, but every time I called I
got put on hold for about 10 minutes, then a guy would come on and
take my name and number. I would try to tell him that I got a
diagnostic on it, 2 sources (1 reputable, the other being the guy from
Best Buy who had missing teeth and a ponytail to his knees) told me
that it was my motherboard and all I needed was to find out how to get
my 3 year warranty cashed in. He told me to make sure to tell
the technician that after we go through some troubleshooting steps....
I called back later and got the same guy, and he assured me that they
will respond within 24 hours (this has happened twice now, and even
though I had left my name and number, i have not received a call back,
and it has now been 120 hours since my last attempt) Thanks
ASUS......
I
got sick of not having a computer, i had nothing to do otherwise, just
Shining Force for Sega Genesis, and RPG Maker for Playstation. I
was going Mad! Mad I tell You!
Sweet Relief
Glorious, sweet sweet CompUSA. I went in and bought a
motherboard there, and the staff was knowledgeable and friendly.
They got me on my way quickly with a wondrous new board. They
even had a 2 year in store warranty that I got along with it. If
this motherboard is fried for any reason, I can just bring it back and
they will give me a new one, no charge, or something comparable =)
I told them my story of Best Buy, and that I was never going to shop
there again, and they said, 'That's what I like to hear!' and gave me
a big smile.
So
I'm back on track !hehehe! and I love it. So My Tale is Told -
Don't ever shop there, you will be only let down and led around and
screwed over. It is a worthless place of vile corporate greed
and the employees know about as much about computers as a bucket of
rocks. Fuck Best Buy!
My
only regret is that when I was there I noticed that Geek
Squad was now a part of Best Buy. You poor poor unfortunate
souls, how did they sucker you into that?
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